Like Tesla before it, Polestar has launched a new mobile service program for its luxury electric vehicles. There’s no clever name for the do-it-anywhere repair service, but the idea is to make it easy for Polestar owners to get their cars taken care of without needing to visit a dealership.
Unsurprisingly, Polestar’s mobile repair options do not include major jobs, like those that require the car to be put on a lift. But minor repairs, as well as software updates, can be done at the owner’s workplace or home, as long as they live in the 48 contiguous United States. The all-electric Polestar 2 also has the ability to receive over-the-air software updates, and when you take these options together, Polestar says, “a remote customer will rarely need to send a car in for service during their ownership.” Customers can request service by phone or through the company’s website.
If you’re not a remote customer, defined as someone who lives 150 miles or more away of a Polestar Space or authorized service point, the company will still arrange to pick up for your car, service it, and deliver it back to you without charge for the transfer. There are currently seven metro areas with Polestar authorized service centers: Austin, Boston, Denver, Los Angeles, New York, Phoenix, and the San Francisco Bay Area. Polestar says it will open a total of 35 branded “Polestar Spaces" in the U.S. by the end of 2022.
"With Polestar's mobile service offering, customers don't need to worry about the distance between them and their nearest Polestar service point," said Steve DeGrazio, head of customer service and quality of Polestar in North America, in a statement. "Although Polestar Spaces are rapidly opening in most major cities, mobile service is a convenient solution for those without a local Polestar authorized service point."
In 2009, Tesla started its Tesla Rangers program, which similarly sent technicians to where the cars were instead of vice versa. The company charged $1/mile for their Rangers to come visit, with a $100 minimum fee. Today, Tesla’s mobile service option does not come with any extra fees, and Tesla says 80% of needed repairs can be done outside of an official Service Center.