Hampton by Hilton, Hilton’s (NYSE: HLT) upper-midscale brand and longtime category leader of more than 2,400 hotels, has recognized Hampton Inn & Suites Asheville Biltmore Village with a Lighthouse Award.
The Lighthouse Award recognizes the top 5 percent of hotels in the Hampton Inn and Hampton Inn & Suites system, based on product quality and guest satisfaction scores. The Asheville Biltmore Village property placed 7th out of more than 946 properties in the Americas. The property will receive a brand trophy to display in their lobby.
“I am honored to accept the Lighthouse Award on behalf of the team at Hampton Inn & Suites Asheville Biltmore Village,” said Scott Kerchner, General Manager. “Each day, we look forward to providing Hamptonality to all of our guests and ensuring they are 100 percent happy during their stay with us. I’m tremendously proud of my team and their hard work. The standards of hospitality that we pursue through the Hampton brand mirror the core values that our owner, Biltmore Farms, has exemplified in every pursuit since founded by George W. Vanderbilt in 1897.”
Hampton guest, Martin Swenson of Wells, Maine recently shared his experience at this property, “We could not be happier with our accommodations and with the extraordinary hospitality and service from your excellent staff. Scott, the general manager, and the entire team greet us as if we were family and ensure that our stay is the most comfortable possible… We have never experienced a more warm, friendly, and professional staff in any other hotel. We…have traveled widely both here in the U.S. and abroad. Your hotel in Biltmore Village is simply the best, and it is the primary reason we are Diamond members with Hilton Honors and Annual Pass holders for the Estate. You have brought together a team that reflects perfectly on the Biltmore community that Mr. Vanderbilt created so many years ago and that provides the service one comes to appreciate today from your entire organization.”