Steve North, MD, MPH

Steve North, MD, MPH

Q: What is Mission Virtual Clinic?

A: Mission Virtual Clinic allows you to receive a diagnosis and treatment plan for your illness online and from the convenience of your own home. You can start your visit anytime, 24 hours a day, at missionhealth.org/virtualclinic. You will receive a response between the hours of 7 am and 11 pm within one hour of completing your visit.

Q: Why should I visit Mission Virtual Clinic versus a regular doctor appointment?

A: Virtual clinic visits are affordable, convenient and fast. They make it easier for you to be seen by a doctor more frequently and across greater distances. We live in a community where a 10-mile drive can sometimes take 30 minutes. By allowing you the option of seeing a doctor via your computer, tablet or smartphone, the Mission Virtual Clinic saves you the inconvenience of traveling to your doctor. In addition, the lower cost means you can visit the clinic whenever you have a need — without extensive expenses.

Q: What can I be seen for at the Mission Virtual Clinic?

A: There are many illnesses that can be addressed through the virtual clinic, including:

  • Cold or sinus infection, influenza (flu), hay fever/allergies
  • Female bladder infection (UTI), vaginal yeast infection
  • Canker or cold sore, pink eye (conjunctivitis), sty (bump or bumps on the eyelid)
  • Acne, athlete’s foot, diaper rash, eczema, fungal skin infection (tinea), jock itch, ringworm, shingles, skin irritation (contact dermatitis)
  • Stomach pains, constipation and/or diarrhea (irritable bowel syndrome), heartburn or acid reflux (GERD)
  • Travel medication, malaria prevention, motion sickness prevention
  • Influenza prevention, pertussis (whooping cough) exposure

Many people aren’t aware that even rashes and breakouts can be diagnosed and prescribed treatment through the virtual clinic. You can just take a picture of the problem area and upload the image for the doctor to look at.

Q: Can I use Mission Virtual Clinic to get prescriptions?

A: Yes, our clinic makes receiving care easier and more efficient than ever — including getting prescriptions. Take just 2-3 minutes to fill out a series of questions about your illness, and in most cases, we can write a prescription for it and send it directly to your pharmacy. Even if you’re at work, you can fill out the questions online, and then pick up the prescription on your way home.

Q: Is there anything I can’t receive care for at the Mission Virtual Clinic?

A: Yes. You should not visit the virtual clinic if you’re having symptoms of heart attack, stroke or serious injury. If you’re experiencing these, or any symptoms for which you need urgent care (such as severe pain), visit the emergency department of the hospital closest to you. Mission Virtual Clinic may not be right for you if you have other chronic conditions such as diabetes, heart failure, history of stroke, etc. If you have flu or strep throat symptoms, a quick, in and out, no-cost visit to a nearby clinic may be required to obtain a lab test to confirm your diagnosis.

Q: Are Mission Virtual Clinic visits covered by insurance?

A: The cost of our virtual clinic visits is only $25, regardless of whether or not you’re paying with insurance. However, you may contact your insurance company to see if they offer a lower copayment for online or telehealth visits.No fee is charged if Mission is unable to diagnose and offer a treatment plan. 

To learn more about or to start an online visit to the Mission Virtual Clinic, visit missionhealth.org/virtualclinic.

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