Lisa Neville, senior care counselor at Arbor Terrace, has dedicated her career to helping older adults who need residential care. When she was a youngster, Neville’s grandfather was in a nursing home as a patient with Alzheimer’s disease—an experience that inspired her to assist elderly people.
When she was a youngster, Neville’s grandfather was in a nursing home as a patient with Alzheimer’s disease—an experience that inspired her to assist elderly people.
Neville went with her family who made daily visits to her grandfather as they helped care for him. For the last year of his life, the elderly man was confined to his bed.
“I remember thinking as a little girl, people shouldn’t have to live this way,” Neville said.
For the past 25 years, Neville has been involved with senior care facilities. She has served as executive director of a retirement community in Hendersonville and has been in her present role at Arbor Terrace for the past five years.
Neville manages admissions, gives tours and plans events at Arbor Terrace, which is an assisted living and memory care community.
“We provide all the meals, housekeeping and laundry,” Neville said. “We assist with medical management, with bathing, dressing and toileting.”
Arbor Terrace is continuously staffed by certified nursing assistants and medical technicians and has an emergency call bell system for the security of residents.
The goal is for residents to live as independently as possible for as long as they can, Neville pointed out.
At Arbor Terrace, residents have the opportunity to participate in many activities designed to stimulate the mind and encourage learning and exploration while providing social connections.
“We call it ‘engagement,’” Neville said. “That seems to make a difference.”
Chair exercise classes are offered regularly to residents who also can participate in a daily current events activity where they discuss what is going on in the world.
“The last presidential race was really interesting,” Neville said with a smile.
The activity director at Arbor Terrace also plans outings in which residents go out for lunch, take drive-through tours of the Biltmore Estate and enjoy pontoon rides at Lake Julian in favorable weather.
“We go up on the Blue Ridge Parkway and have lunch at the Pisgah Inn,” Neville added.
Providing opportunities for residents to socialize is an important piece of what Arbor Terrace offers them, she noted.
Arbor Terrace features a spacious living room, dining room, television viewing rooms, a beauty shop and onsite physical therapy. A house doctor also is available to visit residents.
All of the rooms at Arbor Terrace are private, except for couples who share them. Each one-bedroom and studio apartment has a private bathroom with a shower. Some of the rooms include kitchenettes and most are furnished with microwaves and coffeemakers.
A welcome amenity is two large outdoor park-like spaces with trees, flowers, plants and benches. The outdoor area on the back of the property with a waterfall is designated for memory care residents.
All staff members at Arbor Terrace receive intensive training in working with elderly people with dementia, Neville noted.
“We do a thorough training with staff. Our staff has to go through levels of dementia training,” she said.
The staff at Arbor Terrace also has trained firefighters and other emergency responders how to interact with elderly people, Neville added.
The residential community accommodates 48 residents in assisted living and 17 residents in the secured memory care unit. Usually, there is a waiting list for a room, Neville said. It is a good idea for people to be pro-active and explore options for care before the need arises, she remarked.
Arbor Terrace is at 3199 Sweeten Creek Road. For more information, visit the website at www.arborcompany.com or call 828-232-8168.
By Sandra Barnes